Refund And Travel Credit Help

Cancellation & Refund Policy

This policy explains how FaresGoFinder helps customers with cancellation, change, refund, and travel credit requests. Flight tickets are governed by airline and supplier rules, so the outcome depends on the ticket type, fare class, route, airline policy, and timing of the request.

We can review the applicable rules and help submit requests, but the airline or supplier decides eligibility, penalties, waivers, credit value, and processing timelines.

How To Start A Request

1. Contact us promptly with your booking reference and passenger name.
2. Tell us if you want to cancel, change dates, request credit, or review refund options.
3. We will review the known fare rules and supplier policy.
4. Where possible, we will explain fees, restrictions, and next steps before processing.

Refund And Credit Eligibility

• Refundable tickets: May qualify for a refund under airline rules, less any applicable penalty or service fee.
• Non-refundable tickets: Usually do not qualify for a cash refund, but airline credit or date changes may be available.
• Partially used tickets: Any remaining value is calculated by the airline or supplier.
• No-show bookings: Missing a flight or waiting until after departure may remove refund or credit eligibility.
• Airline schedule changes: Major carrier-initiated changes may allow rebooking, credit, or refund depending on airline policy.

Non-Refundable Charges

Some charges may be non-refundable even when part of a booking is eligible for refund. These may include service fees, payment processing charges, supplier handling fees, insurance premiums, optional add-ons, seat fees, baggage fees, or charges already used.

Refund Timing

Refund timing varies by airline, supplier, bank, and payment method. After approval, funds may take several business days or billing cycles to appear. Manual review, international travel, multi-airline tickets, or disputed payments can take longer.

Credits And Vouchers

Some airlines issue travel credits or vouchers instead of cash refunds. These may include expiration dates, passenger restrictions, route limits, reissue fees, fare differences, or airline-specific conditions. Customers are responsible for using credits before they expire.

Customer Responsibilities

• Submit cancellation or change requests before scheduled departure whenever possible.
• Review fare rules and ticket restrictions before purchase.
• Provide accurate booking and passenger details for verification.
• Monitor email and phone communications for airline or agency updates.